Fleet Assist, the leading supply chain management specialist to a significant number of the UK’s major contract hire and leasing companies and rental operators, is ready to expand further after moving into new offices.
The company, which launched in 2003, delivers a range of services to businesses collectively supplying more than one million company cars and vans to fleet customers nationwide.
Fleet Assist has relocated to Huntingdon from its former Gaynes Hall, Perry, Cambridgeshire, base and the new offices provide the company with both significant additional space to expand and improved access to a wealth of potential employees to ensure it can continue to evolve its customer service focused delivery.
Currently employing almost 50 people, Fleet Assist now has the capacity to increases its capabilities with particular focus around its service booking product.
It enables customers to direct work in conjunction with Fleet Assist’s award-winning software ‘Atlas’ into the company’s network of more than 5,000 franchise and independent service outlets which undertake service, maintenance and repair (SMR) work on company cars and vans. The network is supported by a contact centre and technical authorisation services as well as industry-leading data analytics.
Vincent St Claire, managing director, Fleet Assist, said: “Managing a network is more than just agreeing terms; it is about providing a quality network with visibility of data about individual garage capabilities and the transactions undertaken. That information allows customers to make informed decisions on where to direct their SMR work to ensure maximum cost control combined with superior customer service.”
- Vehicle maintenance authorisation
- SMR data analytics
- Consultancy to a range of organisations, including motor manufacturers, seeking to use the company’s fleet SMR data and marketplace knowledge.
Data analytics and business intelligence are provided through ‘Atlas’, Fleet Assist’s sophisticated industry-leading online operating platform, accessible in real-time by all customers. Key users are the operational, technical and risk departments within the company’s customer base.
Atlas brings together more than £2 billion worth of individual vehicle SMR transaction from Fleet Assist’s customers to provide them and their end-user fleets with unparalleled business intelligence into vehicle maintenance spend. Growing by 2,000 invoices per day, daily updates means those in charge of SMR budgets at Fleet Assist customers are no longer waiting for monthly reports; while information collected also allows them to identify and react to spend changes; drill down to understand how fleet SMR expenditure continues to change and how savings can be made by comparing different manufacturers and models.
Mr St Claire said: “The major reason behind the decision to move was to support our long term objective to combine gradual growth supported by us having the right talent in the business coupled with an environment to bring innovation to the market place.
“Fleet Assist’s new headquarters is situated close to good public transport and road links, which provides an improved location to recruit new staff and is easier for visitors to find.”
“Improved facilities and local amenities for employees allied with enhanced communication access further reinforced the decision to relocate.”
“The decision to invest in the new office facility ensures we future proof the business to enable the continual development of the products and services offered whilst ensuring they are scalable.”
“We continue to see significant interest from more contract hire companies as well as rental companies in helping them to manage vehicle SMR and, with an ever-increasing focus on cost management, there is growing interest from customers in utilising our service booking facility and vehicle maintenance authorisation service.”
