Fleet Assist has reported a record year of trading volumes as it supports its fleet and leasing customers in navigating their way through the ever-changing SMR environment caused by the growth in EVs.
In 2023 Fleet Assist signed up further new customers and extended contracts with nine more as it grew its customer fleet to 1.3m and its annual SMR spend in excess of £173m. It now has 48 customers.
Fleet Assist’s MD Vincent St Claire says the secret to its success is its expert team who have SMR deeply rooted in their DNA which ensure it keeps one step ahead of customer needs whilst adding value to their SMR operations.
“We are very proud of 2023’s performance. We keep evolving our proposition based on the fast-moving market whilst not ignoring the fact the majority of fleets are still ICE vehicles.
“We have also retained our strategy of providing business intelligence data to both our customers and garage network free of charge. This data continues to prove very valuable as leasing companies and garages alike manage the changing SMR needs of their customers’ electric cars and LCVs,” he added.
One of the new initiatives Fleet Assist has launched to help manage the specific needs of EV drivers has been mobile servicing. Its 400 mobile units are being trialled across multiple lease, rental, salary sacrifice and subscription customers.
It has also announced a new service for leasing and rental fleets who wish to have a garage that isn’t on the Fleet Assist network scrutinised by its audit process. It provides a forensic overview of individual garages based on their capabilities, facilities and services offered.
Fleet Assist has also increased its investment in people. Alex Champkin has been promoted to the position of tech lead while newly promoted Karen Ewers and Nikos Kotrozos are spearheading the broad range of new products and new customers set to be onboarded in 2024.
“We have lots more initiatives to launch in 2024 as we respond to customers’ ever-changing SMR needs. We continue to invest in people across the business to cater for the growing customer fleet which we anticipate will reach 1.5 million vehicles by the end of 2024,” said St Claire.
