Tusker, the Car Benefit People, has extended Fleet Assist’s contract to provide its garage network and service bookings services for a further three years .
Fleet Assist has a network of 4,700 garages, all with service level agreements in place, including negotiated labour, parts and fluid terms. Tusker’s customers receive a consistent UK-wide service, as well as keeping maintenance costs under control from Fleet Assist which runs the largest network management team in the industry which is closely monitored using its class-leading systems.
Additionally, Tusker will continue to use Fleet Assist to provide a vehicle service booking facility to direct customers towards its preferred garage network.
Tusker has grown its fleet to over 20,000 cars in the past 20 years and Fleet Assist has been working with Tusker since 2006.
“Fleet Assist is renown as a specialist and has been an integral supplier in helping us grow for nearly 15 years. Wherever our drivers are based we know its garage network will deliver a very consistent and high level of customer service on our behalf,” explained Kit Wisdom, Tusker’s Operations Director.
“Access to its sophisticated Atlas IT system ensures we have the business intelligence to help us understand fleet maintenance trends in great detail. We can view trends daily and drill down and analyse all of our data right down to detail on individual vehicle’s SMR profile whilst it is on our fleet.”
Wisdom continues “Since the changes to 0% BIK for battery electric vehicles, Tusker’s drivers have swiftly been moving towards electrification. Fleet Assist has ensured that we have the right balance of franchised and independent repairers that have electrification capabilities.”
Karen Ewer, Fleet Assist’s Head of business development said: “Our partnership with Tusker is very strong and we have enjoyed celebrating their fleet growth. We help them understand how fleet SMR expenditure continues to change and how savings can be made by comparing different manufacturers, makes and models.”
“Ultimately our service booking and network is set up to deliver market leading driver experience and provide operational efficiencies for Tusker,” said Ewer.
