2021 Press Releases

FLEET ASSIST WINS THREE-YEAR RCI CONTRACT FOR GARAGE NETWORK MANAGEMENT, SERVICE BOOKING AND TECHNICAL AUTHORISATION 18 February 2021

Karen Ewer, Head of Business Development
Karen Ewer, Head of Business Development

Fleet Assist is pleased to announce it has secured a three-year contract with RCI Financial Services to support the service, maintenance, and repair (SMR) needs of its fleet of over 12,500 vehicles.

The agreement sees Fleet Assist provide RCI with three key services: service and maintenance network manager, service booking; and technical authorisation. Combined, the three outsourced solutions will provide RCI with consistently high SMR service levels across the UK, a driver booking resource and effective maintenance cost management.

RCI will use Fleet Assist to provide a vehicle service booking facility to direct customers towards its preferred dealer network, as well as help manage SMR quality control and expenditure.

As the financial services specialist for four of the UK's leading car brands: Renault, Nissan, Dacia and Alpine another key factor for RCI's decision was that 80% of Fleet Assist's network is ‘hybrid and EV ready'.

Fleet Assist's head of business development, Karen Ewer said: "We are delighted to be partnering with RCI. It is further evidence that our network and service provisions are not only highly regarded by both leasing companies and garages alike but are preparing these industries for a hybrid and zero emission future. We are committed to our focus on supporting the long-term future of the contract hire, leasing and rental sectors."

Michelle Robinson, RCI's customer services director said: "Fleet Assist offered the specific capabilities RCI was looking for and provides a range of solutions that meets the needs of today but will support us in developing our fleet and personal leasing mobility proposition into the future.

"Fleet Assist's comprehensive garage network, the expertise of its service booking offering and technical authorisation team made it a clear winner of our tender," she added.

RCI Financial Services Ltd has a 60-year history in the UK and also offers specialist insurance, as well as wholesale funding facilities for parts and new and used vehicles for its dealer partners.